Information We Collect
The Online Gun Show is operated by Southern Iron Holdings LLC.
The information OGS collects depends on how you use the website, whether you browse as a guest or signed-in user, and whether you act as a buyer, seller, or both. We collect information directly from you, automatically when you use the service, and from service providers that help us operate the marketplace.
Account information
When you create or manage an account, we may collect:
- Email address
- Name, username, or display name if you provide them
- Phone number if you provide it
- Date of birth if collected for account or eligibility purposes
- Password and authentication data processed through Supabase Auth (OGS does not store your password in plain text)
- Account role, settings, saved preferences, and notification preferences
- Default shipping or billing contact details you save to your account
Buyer and seller information
Depending on your activity, we may collect:
- Billing name, email, phone, and address information entered at checkout
- Shipping or transfer-related contact information, including non-FFL shipping addresses and FFL dealer selections where applicable
- Seller profile information, business or shop details, and verification status
- Seller FFL number, license documents, SOT documentation, and related compliance uploads where required
- Stripe Connect account identifiers and limited payout setup status for sellers who enable payouts through Stripe
- Communications you send to OGS support, including attachments you provide
- Buyer/seller messages sent through order messaging features, where available
Listing information
When sellers create or manage listings, we may collect:
- Listing titles, descriptions, prices, and inventory or stock information
- Photos and other media uploaded to listings
- SKU, MPN, UPC, manufacturer, model, caliber or gauge, capacity, and condition
- Category, sub-category, listing type, and auction fields where applicable
- General location information such as city and state, if provided
- Shipping rate or policy information configured for a listing
- Whether an item requires transfer through a licensed FFL dealer
Transaction and order information
When you place or fulfill orders, we may collect:
- Items ordered, quantities, prices, coupons applied, and order totals
- Order status, payment status, payout status, and fulfillment status
- Shipping, transfer, and FFL workflow status where applicable
- Refund, cancellation, chargeback, and payment dispute records
- Checkout terms acceptance records, including version/date accepted and limited technical metadata such as user agent when captured
- Stripe payment intent or transfer identifiers and related transaction metadata
- Timestamps, audit logs, and operational records associated with an order
Usage and device information
When you access or use the website, we may automatically collect:
- IP address
- Browser type, device type, operating system, and user agent
- Pages viewed, searches, listing views, clicks, and referring URLs
- Approximate location derived from IP address where applicable
- Server, application, and security logs needed to operate the platform, prevent fraud, debug issues, and maintain reliability
Support and communications
When you contact us, we may collect:
- Emails or messages submitted to support or legal contacts
- Attachments, screenshots, or documents you choose to provide
- Dispute, claim, compliance, or transfer-related communications
Information From Third Parties
OGS may receive information from third parties that help us operate the marketplace, including:
- Stripe and Stripe Connect for payment processing, seller payouts, fraud prevention, compliance, and payment status updates
- Supabase for authentication, database, storage, and related infrastructure services
- Resend for sending transactional emails such as order confirmations and account-related notices
- Sentry, when configured, for error logging and application performance monitoring
- Google Maps / Places, when enabled, for optional address autocomplete during checkout
- Hosting providers such as Vercel for website delivery and operational logging
- Public or regulatory sources, including ATF FFL reference data used to help buyers and sellers identify and select licensed FFL dealers
- Buyers, sellers, FFL dealers, and other marketplace participants as needed to complete transactions, transfers, or support requests
OGS does not currently use third-party advertising pixels for cross-context behavioral advertising.
Payment and Payout Information
OGS uses Stripe to process buyer payments and, for eligible sellers, to facilitate payouts through Stripe Connect.
- OGS does not store full credit card numbers, card security codes (CVC/CVV), or complete payment card credentials on its own servers.
- Stripe may collect and process payment method details, billing information, transaction details, device information, fraud-prevention signals, and other information necessary to process payments and manage risk.
- Sellers who receive payouts may be required to provide information directly to Stripe Connect for identity verification, tax reporting, bank account setup, fraud prevention, and compliance purposes.
- Stripe's handling of personal information is governed by Stripe's own privacy policies and terms. You should review Stripe's policies at stripe.com/privacy.
- OGS may receive limited payment-related information from Stripe, such as payment status, transaction or payment intent IDs, refund status, dispute or chargeback status, payout status, card brand, and last four digits where available, along with fraud or risk indicators needed to operate the marketplace.
FFL, Compliance, and Verification Information
Because OGS is a firearm-related marketplace, we may collect and process compliance information needed to facilitate lawful listings, sales, transfers through licensed FFL dealers where applicable, dispute resolution, and regulatory compliance. OGS does not itself act as a licensed firearm dealer or perform firearm transfers unless expressly stated elsewhere in our policies.
This may include:
- FFL dealer business name, license number, address, phone, and related contact information
- Buyer-selected transfer dealer information and saved preferred FFL dealers
- Order transfer, shipment, and FFL workflow status
- FFL-related documents uploaded by buyers or sellers, such as licenses or transfer records
- Seller verification information, including FFL or SOT documentation where required
- Communications with buyers, sellers, FFL dealers, or support related to transfers
- Compliance records maintained to support marketplace operations and legal obligations
Some FFL information may be business or publicly available information, including data sourced from regulatory reference databases, but it may still identify an individual or home-based business. OGS handles that information as described in this Privacy Policy.
How We Use Information
OGS uses personal information for purposes such as:
- Operating the marketplace and providing website functionality
- Creating, authenticating, and managing user accounts
- Displaying, searching, and managing listings
- Processing orders, payments, refunds, and cancellations
- Supporting Stripe Connect seller payouts where applicable
- Facilitating FFL transfer workflows through licensed dealers where applicable
- Verifying seller, listing, or transaction eligibility
- Enforcing our Terms, marketplace policies, and legal obligations
- Preventing fraud, abuse, unauthorized access, improper chargebacks, and illegal activity
- Providing customer support and responding to inquiries
- Sending transactional emails and in-app notifications, such as order updates, payment confirmations, and FFL status notices based on your preferences
- Improving website functionality, reliability, and user experience
- Maintaining audit logs, security records, and business records
- Resolving disputes, claims, and compliance issues
- Complying with law, legal process, regulatory obligations, and safety requirements
Listings, Public Content, and Marketplace Visibility
Content you submit as a seller may be visible to other users or the public depending on listing status and marketplace design. Public or buyer-visible listing information may include title, description, price, photos, category, condition, manufacturer, caliber, general location, shipping details, and seller display information.
Do not include sensitive personal information in public listing titles, descriptions, photos, or seller-facing content unless you intend for that information to be visible to other users.
If you remove or delete content, copies may remain for a limited period in backups, audit logs, transaction records, dispute records, compliance files, or other records we are permitted or required to retain.
Data Retention
OGS retains personal information for as long as reasonably necessary to provide the service, operate accounts, maintain listings, complete transactions, resolve disputes, prevent fraud, enforce our Terms, comply with law, maintain security, and keep business records.
Certain transaction, payment, fraud, transfer, compliance, tax, accounting, chargeback, and legal records may be retained even after account closure or deletion where permitted or required by law.
Uploaded listing photos, seller verification documents, and order-related documents may be deleted or deactivated when listings or accounts are removed, subject to backups, dispute needs, and legal or business retention requirements.
Security
OGS uses reasonable administrative, technical, and organizational safeguards designed to protect personal information, including access controls, service-provider security features, and operational monitoring. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your account credentials and for using a strong, unique password. If you believe your account has been accessed without authorization, contact us promptly at info@theonlinegunshow.com.
Your Choices and Privacy Rights
Depending on your account and applicable law, you may have choices such as:
- Accessing or updating certain account information through your account settings
- Requesting correction of inaccurate information
- Requesting account deletion or closure
- Managing notification preferences for certain transactional or account notices
- Adjusting browser cookie or storage settings
- Contacting support to submit a privacy request
Some requests may be limited or declined where permitted by law because of security, fraud-prevention, transaction integrity, dispute, accounting, compliance, or legal obligations. For example, we may need to retain certain order or payment records even if an account is deleted.
State Privacy Rights
Depending on where you live and whether applicable state or federal privacy laws apply to OGS, you may have rights to know or access personal information, delete personal information, correct inaccurate information, obtain a portable copy, opt out of sale or sharing for targeted advertising, limit certain uses of sensitive information, and appeal a denied request.
OGS will not discriminate against you for exercising applicable privacy rights, where those protections apply.
To submit a privacy request, contact info@theonlinegunshow.com. We may need to verify your identity before fulfilling a request.
OGS does not currently sell personal information for money and does not currently share personal information for cross-context behavioral advertising.
Children and Age Restrictions
OGS is intended only for users who are legally permitted to use the service and is not directed to children. OGS does not knowingly collect personal information from children under 13 years of age.
If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take steps to delete it as required by applicable law. If you believe a child under 13 has provided personal information to OGS, contact info@theonlinegunshow.com.
International Users
OGS is operated from the United States. If you access the service from outside the United States, your information may be processed in the United States or in other countries where our service providers operate.
You are responsible for complying with local laws that apply to you. OGS may restrict service availability by jurisdiction where permitted by law.
Third-Party Links and Services
The website may link to or integrate with third-party websites or services, including Stripe, Google address tools when enabled, and external FFL or regulatory resources. OGS is not responsible for the privacy practices of third parties.
You should review the privacy policies and terms of any third-party service you use, including Stripe and any linked dealer, payment, shipping, or verification services.
Changes to This Policy
OGS may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. If we make material changes, we may provide additional notice on the website, by email, or through other reasonable means where appropriate.
Your continued use of the website after an updated policy is posted may constitute acceptance of the revised policy, subject to applicable law.
Contact Us
If you have questions about this Privacy Policy or want to submit a privacy request, contact:
- Privacy and support requests: info@theonlinegunshow.com
- Legal notices: info@theonlinegunshow.com
For marketplace policies that govern purchases and disputes, see our Terms and Conditions.
Document last updated June 9, 2026. © 2026 Southern Iron Holdings LLC dba The Online Gun Show.